Frequently Asked
Questions

Our clinic is located at 940 avenue Ogilvy, Montreal Qc, H3N 1P4.

Yes, our clinic is accessible to people with restricted mobility.

We are a public clinic. At Clinique Novomed, all consultations are covered by RAMQ.

ALL Urgent Care appointments are IN PERSON.

Family medicine follow-ups may be either in person or on the phone, please follow the instructions provided during booking.

The fastest way to do book an appointment with your physician is through your patient portal.

Your child must be linked to your own patient portal in order to be able also book an appointment online or him or her.  Please request it to our administrative staff.

It is important to respect to your booked appointment, otherwise this prevents another patient to be able to benefit from an appointment with a physician. If you wish to cancel your consultation, we ask that you please do it in a timely fashion (at least 24 hours in advance) and not at the last minute.
It is possible to cancel an appointment through the patient portal or by contacting us directly.
Furthermore, please think of the others and only book one appointment at a time.

A fee of 40$ will be charged for cancellations less than 24 hours.

Only for services not covered by RAMQ. Please refer to this link for the fee schedule and the display of eligibility.

A family medicine group (GMF) is a conglomerate of family doctors who work together in very close collaboration as well as with other health care professionals (ex: nurse, social worker, pharmacist, etc.). This structure allows for a better work organization, and better access and quality of care.

Yes! In order to prioritize the most urgent needs of our population, our physicians take new patients ONLY  from the governmental registry for family doctor, the Guichet d’accès à un médecin de famille (GAMF). Therefore, it is strongly recommended that you register on it: https://www.quebec.ca/en/health/finding-a-resource/registering-with-a-family-doctor/

Please note that our doctors do not take new patients through our urgent care appointments. 

The slots are refreshed every 24 hours; hence, we suggest you consult your patient portal at a later time so that new slots become available. Do not forget to check in both the blue and red sections!
Please note that our urgent care service is available six days a week. It is viewable in the “emergency appointments” section of the patient portal.